I'm not asking the world? I would like be able to be a successful full time working mum who does not have to phone a premium rate number (or a not-free phone from my mobile) to be able to cancel a service or to arrange another one.
Lets look at the journey so far (we'll take Blundering'dells out of the equation for a few minutes, I'll update on them shortly).
Sky (TV, phone, broadband)
Use our online Move application they say....."We know that moving can be stressful, so we have a dedicated Home Move team to help. Simply fill in the online form and they will call within 36 hours to get everything moving........... except they don't!!!
A week later when you phone (not a quick call - will be posting them the phone bill when it arrives) to track the progress as you've had no communication you get told they did call - amazing, as the phone didn't ring and if you had called why not leave a voicemail??
Given that when Sky desperately wanted to sell me something a few months ago they phoned once an hour every hour for a week I find it very hard to believe that with something this important they would only phone once before closing a case.
Easy Peasy, do it all online. It would be helpful however if their confirmation letter states where the redelivery is going instead of "confidential" so you can check they have it correct.
I am hoping that ebay, paypal and HMRC will be easy to change..... but from previous experiencing it may be easier to send them a blood sample.