I'm not asking the world? I would like be able to be a successful full time working mum who does not have to phone a premium rate number (or a not-free phone from my mobile) to be able to cancel a service or to arrange another one.
Lets look at the journey so far (we'll take Blundering'dells out of the equation for a few minutes, I'll update on them shortly).
Sky (TV, phone, broadband)
Use our online Move application they say....."We know that moving can be stressful, so we have a dedicated Home Move team to help. Simply fill in the online form and they will call within 36 hours to get everything moving........... except they don't!!!
A week later when you phone (not a quick call - will be posting them the phone bill when it arrives) to track the progress as you've had no communication you get told they did call - amazing, as the phone didn't ring and if you had called why not leave a voicemail??
Given that when Sky desperately wanted to sell me something a few months ago they phoned once an hour every hour for a week I find it very hard to believe that with something this important they would only phone once before closing a case.
