Moving..... another chapter in the saga of stress

Why do companies make moving soo hard??

I'm not asking the world?  I would like be able to be a successful full time working mum who does not have to phone a premium rate number (or a not-free phone from my mobile) to be able to cancel a service or to arrange another one.

Lets look at the journey so far (we'll take Blundering'dells out of the equation for a few minutes, I'll update on them shortly).


Sky (TV, phone, broadband)

Use our online Move application they say....."We know that moving can be stressful, so we have a dedicated Home Move team to help.   Simply fill in the online form and they will call within 36 hours to get everything moving........... except they don't!!!

A week later when you phone (not a quick call - will be posting them the phone bill when it arrives) to track the progress as you've had no communication you get told they did call - amazing, as the phone didn't ring and if you had called why not leave a voicemail??
   Given that when Sky desperately wanted to sell me something a few months ago they phoned once an hour every hour for a week I find it very hard to believe that with something this important they would only phone once before closing a case.

holiday in 3 more sleeps.... eeeekkkk.

so excited, am going back to stay with my mum for a few nights with the kids, been very busy planning lots of fun things like Thomas Land, Clacton Air Show and London.

ohhhhhhhhhhhh London........I haven't been back there in years.... I am soooo going to go and see the Choccywoccydoodah shop - I LOVE that programme.  But torn between the Natural History Museum or the Science Museum (DS's are 2 and a half and almost 5).  anyone got a preference???


I'm really pleased that I managed to get page 1 of London Underground cross stitch completed in time for #WIPWednesday.
Am really enjoying this piece.

I am all for security but Barclays Bank today have driven me up the wall...... read why on my rants page.

anyways hubby has brought me up a cup of tea (mmmmmmm) so signing off for now.

Barclays Bank............security my foot!!!

So yesterday I went to the cashpoint and it refused to let me use my card for my central account..... strange.... a glitch maybe?
This morning I tried again (different cashpoint)........... same problem.

After ringing them up, battling automated security then going through exactly the same questions/ answers again with a real person I was told my card had been stopped because they decided to send me a new card (that I hadn't received).   what happened to having to phone up to automatically say you had taken receipt of your new card.
I was then asked if I would like the old card cancelling.........lets see mrs rocket scientist??!!
They then offered to send me out a new one...........after I had answered yet ANOTHER security question.

can anyone see the point of this????  By this point she had confirmed who i was, that it was my card/ account etc so WHY did it take more security questions to press a button to send me a new card???

Eventually I passed and my card is on it's way to me ...........again........ not in time for my holiday but hey barclays don't let a little thing like that get in the way of your overly ridiculous 'security'!!!!